Privacy & Cookies Policy

This Privacy & Cookies Policy describes how thenoblecrate.com (“we”, “our”, “us”) collects, uses, stores, protects, and discloses your information when you visit or make a purchase on our website https://thenoblecrate.com (“Site”). This policy applies to all users of the Site and any related services provided through the Site.

By accessing or using the Site, you consent to the collection, use, and disclosure of your information in accordance with this policy. We may update this policy from time to time by posting a revised version on the Site. Your continued use of the Site after any changes are posted constitutes your acceptance of the changes.

1. Information We Collect

Personal Information You Provide

When you interact with the Site — for example by creating an account, placing an order, subscribing to newsletters, participating in promotions, or contacting support — you may provide personal information such as:

  • Name
  • Billing or delivery addresses
  • User credentials (username and password)
  • Payment details (handled via secure third‑party services)
  • Preferences and consent choices

We collect only what you voluntarily provide and only to the extent necessary to fulfil the relevant service, transaction, or communication.

Automatically Collected Information

We automatically collect certain data when you visit or navigate the Site, including:

  • Device identifiers
  • Browser type and version
  • Operating system
  • Pages viewed and links clicked
  • IP address (used for analytics and security purposes)
  • Referring site and exit pages
  • Time and date of access

This data helps us to analyze trends, administer the Site, monitor usage, and improve our offerings.

2. How We Use Your Information

We use collected information for the following purposes:

  • To process and fulfill orders, including delivery and returns
  • To communicate with you about your orders, account status, or updates
  • To provide customer support
  • To personalise your experience on the Site
  • To improve and optimise the Site’s content and performance
  • To enforce our terms, conditions, and policies
  • To comply with legal obligations

We do not use your information for purposes other than those disclosed at the time of collection unless we reasonably believe that disclosure is necessary to comply with legal obligations or protect the integrity of our Site.

3. Cookies and Tracking Technologies

We use cookies, pixel tags, web beacons, and similar technologies (“tracking technologies”) to collect information about your interaction with the Site. Cookies are small text files placed on your device when you visit the Site. They enable the Site to recognise your device and store certain information about your preferences or past activity.

Types of Cookies We Use

  • Strictly Necessary Cookies: These are essential for the basic functioning of the Site, such as maintaining session state or shopping cart contents.
  • Performance and Analytics Cookies: These collect information about how you use the Site (e.g., pages visited, error messages, time spent on pages) to help us improve the user experience.
  • Functional Cookies: These remember choices you make (such as language or region) to provide enhanced features.
  • Advertising and Targeting Cookies: These may be used to deliver relevant ads on other websites and to measure the effectiveness of advertising campaigns.

Third‑Party Tracking

We may allow trusted third‑party partners to place cookies and similar technologies through the Site to perform analytics, advertising, and social media functions. These third parties have their own privacy and cookie policies, and we do not control how they use the information they collect.

Managing Cookies

Most browsers allow you to control cookies through browser settings. You can choose to block or delete cookies; however, disabling certain cookies may affect your ability to use and enjoy parts of the Site.

You may opt out of targeted advertising cookies by visiting industry opt‑out tools or the privacy settings of the advertising partner.

4. Disclosure of Your Information

We may disclose your information in the following circumstances:

  • To service providers and contractors who assist us in operating the Site (e.g., hosting, payment processing, analytics) under confidentiality protections
  • To business partners for joint marketing or integrated services
  • When required by applicable law, legal process, or regulation
  • To protect our rights, property, or safety, or the rights and safety of others
  • In connection with a merger, acquisition, restructuring, or sale of assets

We do not sell your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we delete or anonymise it in accordance with applicable data protection laws.

6. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, or alteration. While we use industry‑standard safeguards, no system can be completely secure; we cannot guarantee the absolute security of your information.

7. Your Choices and Rights

You may:

  • Update, correct, or delete your account information
  • Object to or restrict certain processing of your information
  • Withdraw consent previously given where processing is based solely on consent

Depending on your location, you may have rights under applicable data protection laws regarding access to, correction of, or deletion of your personal information. If required by law, we will respond to verifiable requests within the timeframe required by the relevant regulation.

8. Children’s Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us so we can take appropriate steps to remove the information.

The Site may contain links to third‑party websites, advertising networks, or services that are not operated by us. These third parties have their own privacy and cookie practices, which may differ from ours. We are not responsible for the content or privacy practices of these external sites.

10. Changes to This Policy

We reserve the right to update this Privacy & Cookies Policy at any time. When changes are made, the revised policy will be posted on the Site with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

11. How to Contact Us

If you have questions about this policy or wish to exercise your rights regarding your personal information, you may contact us through the appropriate channels on our Site.